salary$44,740 a year$22 an hour · median pay in the Rochester, NY area
Lower pay (bottom 10%)$35,040per year
Top pay (top 10%)$60,930per year
Jobs in the area9,290people work this job
Can a customer service representative afford Rochester?
Expensive. Rent of $1,331 a month takes 35.7% of the median customer service representative salary. That is over the 30% rule, so many people in this job share housing or need a second income.
Customer Service Representative pay in similar cities
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Frequently asked questions
How much does a customer service representative make in Rochester, NY?
The median pay for a customer service representative in the Rochester, NY area is $44,740 a year ($22 an hour). Most earn between $35,040 and $60,930.
Can a customer service representative afford to live in Rochester?
Typical rent of $1,331 a month takes 35.7% of the median customer service representative salary, which we rate Expensive.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, for the Rochester, NY metro area.