salary$46,790 a year$22 an hour · median pay in the Springfield, MA area
Lower pay (bottom 10%)$35,420per year
Top pay (top 10%)$62,140per year
Jobs in the area2,930people work this job
Can a customer service representative afford Springfield?
Expensive. Rent of $1,458 a month takes 37.4% of the median customer service representative salary. That is over the 30% rule, so many people in this job share housing or need a second income.
Customer Service Representative pay in similar cities
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Frequently asked questions
How much does a customer service representative make in Springfield, MA?
The median pay for a customer service representative in the Springfield, MA area is $46,790 a year ($22 an hour). Most earn between $35,420 and $62,140.
Can a customer service representative afford to live in Springfield?
Typical rent of $1,458 a month takes 37.4% of the median customer service representative salary, which we rate Expensive.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, for the Springfield, MA metro area.